Refund policy

ArtZolo Return Policy Guidelines

ArtZolo does not accept any returns unless the product received was damaged. All damaged products should be reported within 48 hours of delivery. See our policy below for original artwork and prints.

1. Original Artwork

All original artwork is checked by ArtZolo to ensure that it closely resembles the image. Therefore, we do not accept returns. However, if the artwork reaches the buyer damaged, we expect the buyer to notify the courier company at the time of delivery (this is very important for us to process the refund), immediately get in touch with us, and send pictures of the damaged product. We will investigate the issue and accordingly refund your money as quickly as possible.

  • Full Damage During Transit: If the original artwork is determined to have been damaged in transit, you will receive a full credit of the artwork cost paid by you, including the shipping charges. We will credit your account, from which the payment was made, within 7 days after approval of your refund request.
  • Partial Damage: In cases where the artwork is partially damaged but still retains its integrity and aesthetic value, we may offer a partial refund or store credit at our discretion. The amount will be determined based on the extent of the damage.
  • Packaging Damage Only: If the artwork itself is undamaged but the packaging is damaged, we do not offer refunds or returns. However, we may provide compensation in the form of a discount on future purchases.

2. Prints

ArtZolo checks every print to ensure it closely resembles the online image. However, due to digital printing, there can be small variations that are beyond our control. Therefore, we do not accept returns for prints for image differences.

  • Full Damage During Transit: Returns are accepted for damaged products at the time of delivery. Please notify the courier company at the time of delivery (this is very important in order for us to process the refund), immediately get in touch with us, and send pictures of the damaged product. If the print product is determined to have been damaged in transit, you will receive a full credit of the product cost, including the shipping charges. You can use this credit to order the same print or order a different print of equal or higher value (and pay the difference).
  • Misdelivery or Lost Shipment: If the artwork is misdelivered or lost during transit, and the issue is confirmed with the shipping carrier, we will issue a full refund or send a replacement piece if available.

3. Return Process

Before making a return, ensure that you have reported the damaged product to ArtZolo and have received return approval.

Returns can be done by following these simple steps:

  1. Fill out the returns form included with the artwork package, explaining the reason for the return.
  2. Ship your item back to us in its original packaging and enclose your completed return request form. We strongly encourage you to return the item via a trackable method.
  3. All returns should happen within 48 hours of delivery.

Return Shipping Costs:

  • In case a return is investigated and accepted upon return, the courier charges will be borne by the customer. Once the process of return has been initiated, the customer agrees to bear all charges involved in the return. Any other additional costs incurred to the business in the due diligence process must be borne by the customer.

Returns Address: Singhal Labs Pvt Ltd, DS Road, Jew Town, Cochin 682002, Kerala, India

We will typically issue your refund within 48-72 hours of receiving the package.

4. Refund Policy Guidelines

Refund for all artwork/product returns:

  • For all original artwork that is returned, a refund will be given in the form of a credit back to the buyer's account.
  • For all print returns, store credit will be given, which can be used to buy the same or a different print.

Conditional Refunds:

  • Refunds may attract deductions for bank charges, shipping costs, payment gateway charges, and/or any other applicable charges towards settling the refund. These charges will be borne by the customer.
  • Refund shall be conditional and shall be with recourse available to ArtZolo in case of any misuse by the buyer.
  • Refund shall be subject to the buyer complying with our policies.

Refund Process:

  • If your refund has been approved, we will credit your account, from which the payment was made, within 7 days after approval of your refund request.
  • If you paid with alternative methods like 'Direct Transfer' or 'Demand Draft', we will get in touch with you to ensure an appropriate way for processing your refund.

Important Notes:

  • You, as a buyer, shall be entitled to claim a refund of the transaction price (as your sole and exclusive remedy) in case you do not receive the delivery within the agreed time period. In case you do not raise a refund claim using website features within the stipulated time, you will be ineligible for a refund.
  • Refunds shall be made in Indian Rupees only and shall be equivalent to the transaction price received in Indian Rupees.
  • For electronic payments, refunds shall be made through the payment facility using NEFT/RTGS or any other online banking/electronic funds transfer system approved by the Reserve Bank of India (RBI).

5. Orders

  1. Once an order is placed on the website, the program participant is required to courier the work(s) of art within 3 working days of ArtZolo receiving the payment from the customer and the website informing the program participant of the same by email. All shipping/courier charges will be borne by the program participant. The work(s) of art that are unframed and unmounted should be shipped in a rolled format and in protective cylinders. For the paintings that are shipped with glass frames, utmost care should be taken while packing. The program participant is responsible for maintaining a high standard of packing and shipping the work(s) of art such that the customer receives it in undamaged condition and is satisfied by the service. The program participant must use only reputed courier services to deliver artworks to the buyer. The work(s) of art will be delivered directly to the buyer by the program participant.

  2. In the event that the program participant no longer has the work(s) of art in his possession, is unwilling to execute the sale, or has furnished wrong details about the work(s) of art which gets revealed post the confirmation of a sale, ArtZolo reserves the right to cancel the program participant's membership to this service. Alternately, and without prejudice to the foregoing, ArtZolo may, at its absolute discretion, seek to commence legal proceedings to ensure execution of the contract of sale.

  3. The buyer shall deposit the requisite payment for the purchase of the work(s) of art with ArtZolo, who shall then forward the requisite payment to the program participant after deducting a service commission and all necessary charges/taxes to ArtZolo. The amount receivable by the program participant will be the listed price given by the program participant less the service commission and service tax on the service commission. The program participant shall forward the work(s) of art along with an invoice to the buyer for the amount already deposited with ArtZolo.

  4. Work(s) of art received in an unsatisfactory/damaged condition by the customer may be returned to the program participant in an 'as is' condition. In such a case, the program participant will refund the payment to the customer and cancel the order. The cost of shipping the work(s) of art back to the program participant will be borne by the program participant and will be deducted from future payments due to the program participant from ArtZolo. If a program participant repeatedly gets complaints of damage from the customers, ArtZolo may terminate the membership of the program participant. However, the buyer cannot return a work(s) of art on the grounds that the buyer did not like it.

  5. ArtZolo is not obligated to provide any prior intimation of sale to the program participant or have a discussion between the program participant and the customer because it is a click-and-buy model. Any work(s) of art posted by the program participant on the website is assumed to be available with the program participant for sale, at the price mentioned by the program participant and available for being shipped in the shipping condition mentioned by the program participant as and when a sale takes place.

  6. Placing the work(s) of art on the website by the program participant constitutes an irrevocable acceptance of these terms and conditions by the program participant. ArtZolo provides a platform for the sale of the work(s) of art to the buyer. The program participant shall be informed of the sale of the work(s) of art by email or phone. Unless rescinded/canceled by ArtZolo within 10 working days of the buyer placing the order on account of a default of payment by the buyer, such acceptance results in the sale of the work(s) of art.

  7. ArtZolo shall not be responsible for any charges that may be levied at any destination in India or overseas.