Shipping policy
Shipping Policy for ArtZolo
1.0 General
At ArtZolo, we are committed to delivering your orders in a timely and efficient manner. Our shipping policy outlines the procedures and guidelines for shipping products purchased from our website, www.ArtZolo.com.
2.0 Shipping Locations
We ship our products globally. However, shipping availability may vary based on the destination. If we are unable to ship to your location, we will notify you promptly and arrange for a full refund.
3.0 Shipping Methods
We use reputable courier services to ensure that your orders reach you safely and on time. The shipping method will be selected based on the destination, the size and weight of the package, and the value of the items being shipped.
4.0 Shipping Costs
Shipping costs are calculated based on the destination, size, and weight of the package. The total shipping cost will be displayed at checkout before you complete your purchase. Occasionally, we may offer promotional free shipping for specific products or orders over a certain value.
5.0 Shipping Time
Estimated shipping times vary based on the destination and the shipping method chosen. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Estimated delivery times are as follows:
- Domestic Shipping (within India): 5-7 business days
- International Shipping: 10-20 business days
Please note that these are estimated times and actual delivery may vary due to unforeseen circumstances.
6.0 Order Processing Time
Orders are typically processed within 2-3 business days. Processing times may vary during peak periods or due to high demand. If there is a significant delay in processing your order, we will notify you via email.
7.0 Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the courier’s website where you can track the status of your shipment.
8.0 Custom Duties and Taxes
For international orders, the recipient may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. These charges must be borne by the recipient as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for more information.
9.0 Packaging
All items are carefully packaged to ensure they arrive in perfect condition. In the unlikely event that your item arrives damaged, please contact our customer service team immediately at info@artzolo.com.
10.0 Returns and Exchanges
Our return policy allows you to return items within a specified period after delivery. For detailed information on our return and exchange process, please refer to our Return Policy.
11.0 Delays
While we strive to deliver your orders within the estimated time frame, delays can occur due to unforeseen circumstances such as weather conditions, customs delays, or other logistical issues. We appreciate your patience and understanding in such cases.
12.0 Customer Support
If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at info@artzolo.com. We are here to help and ensure your shopping experience is as smooth as possible.